We started out building products for our own critters (and still do) so we researched the best and safest materials that should be used. We will sell nothing that hasn’t been tested by our own animals. Our wood products are built with non-toxic wood and we inspect every piece before we purchase to minimize any pre-existing manufacturers flaws. But a perfect piece of wood is impossible and if anything shows up during construction that we can’t mend then we replace. We construct primarily with certified non-toxic wood glue, however sometimes when building for the larger animals we will use metal hardware for more tensile strength and durability. We also use plated hardware anyplace it is needed for mounting.
Please understand that we would never purport to be professional or expert builders. We take great care and time to make the highest quality items we can, and pride ourselves on the craftsmanship that leaves here. However, you may find a minor ding, chip, sanding scuff, 1/8th” off center hole, etc. in an item you purchase. But everything is thoroughly inspected before it leaves and please know that we will never sell an item that we wouldn’t be confident to purchase ourselves. If we find something unacceptable to us on a custom piece we will contact you and send photos to insure you are content with the piece or else we will rebuild it.
Our products are designed and built exclusively by us and at this time the first run is usually Dwarf Hamster size. We will resize any of our products larger or smaller so If you see something you would like in a different size please contact us and let us know. We will not however build something from another active vendors site. Everyone works hard on their individual designs and we respect other vendors. So if you would like one of their products please purchase it from them.