LITTLE CRITTER COMFORTS

We Are Sorry But It's Vacation Time and We Will Temporarily Not Be Producing Products - Thank You!

NECESSARY INFORMATION

PRODUCT CONSTRUCTION

We started out building products for our own critters (and still do) so we researched the best and safest materials that should be used. We will sell nothing that hasn’t been tested by our own animals. Our wood products are built with non-toxic wood and we inspect every piece before we purchase to minimize any pre-existing manufacturers flaws. But a perfect piece of wood is impossible and if anything shows up during construction that we can’t mend then we replace. We construct primarily with certified non-toxic wood glue, however sometimes when building for the larger animals we will use metal hardware for more tensile strength and durability. We also use plated hardware anyplace it is needed for mounting.

Please understand that we would never purport to be professional or expert builders. We take great care and time to make the highest quality items we can, and pride ourselves on the craftsmanship that leaves here. However, you may find a minor ding, chip, sanding scuff, 1/8th” off center hole, etc. in an item you purchase. But everything is thoroughly inspected before it leaves and please know that we will never sell an item that we wouldn’t be confident to purchase ourselves. If we find something unacceptable to us on a custom piece we will contact you and send photos to insure you are content with the piece or else we will rebuild it.

Our products are designed and built exclusively by us and at this time the first run is usually Dwarf Hamster size. We will resize any of our products larger or smaller so If you see something you would like in a different size please contact us and let us know. We will not however build something from another active vendors site. Everyone works hard on their individual designs and we respect other vendors. So if you would like one of their products please purchase it from them.

SHIPPING TIMES

We build according to how we receive the order so times will vary according to the number of orders ahead of you. We will try and find a spot on our site to make notice of current wait times. However we will say that typically it will be between 2 – 4 weeks for a product to be built and shipped out. This of course does not include international orders. Please be aware of peak holiday seasons that may delay processing and shipping times also.

We are a small business and we have full time jobs, pets, children, and more. For now there is only 1 builder who is compulsively meticulous and does not like to rush production. Our main objective is to turn out quality handmade items that our customers and their critters will thoroughly enjoy. But rest assured that we will diligently work to keep the workflow moving at the best pace we can.

SHIPPING RATES

Shipping rates have been the bane of our business starting. Our products are strange sizes so with the advent of dimensional shipping it has made this job extremely difficult. We have researched, asked questions, and tested multiple avenues in the search for the most affordable and functional shipping method for our products. We have finally decided to start with USPS as they are the most even across the national and international level. We are still not completely happy with it but need to get this project moving, and we will continue to work on the entire process.

We do not markup or profit from shipping and will always be mindful to ship at the lowest available price for every single order. We try to use USPS and their flat rate as much as possible, but most of our products do not fit in those specific packages so we have to use the zone/weight algorithm through the USPS API.

Our main concern is that our products reach our customers in a safe and timely manner. We work hard at building quality products and want our customers to receive them as such.

INSURANCE & CLAIMS

Regular shipping prices DO NOT include insurance. If you would like your package insured please let us know so we can add the applicable fee.

If you need to process an insurance claim (which must be made within 24 hours of receiving your package via USPS) you can do so as follows.

Always inspect the package before opening and if it is being delivered to you personally by the carrier be certain to point out the damage before they leave your presence so they can make a notation.

Take photos before/during/after opening your package and removing your item.

Submit a claim at the following locations online:

USPS – www.usps.com⁄help⁄claims.htm

SIGNATURE CONFIRMATION

Regular shipping prices DO NOT include signature confirmation. If you think there is a chance of your package being stolen please contact us and we will add signature confirmation for $2.50.

DAMAGED PRODUCTS

We always package for the beating the boxes take in shipping but have no control once they leave our house. In the unfortunate event an item arrives with damage more than a simple fix (does not include international orders) then we ask for a photo of the packaging as well as photos of the damaged product for proof.

We will replace the product if needed as quickly as we can but we will not cover the cost of shipping.

RETURN POLICY

We are sorry but for other customer pets Biosafety concerns we are unable to accept returns. Thank you for your understanding.

For this reason we ask that you really look over all the products you are considering for purchase. We add as much description as we can in the listings so there is no mistaking what you are getting. If there is a question about something please feel free to contact us here and ask prior to your purchase.

LIMITATION OF LIABILITY

UNLESS OTHERWISE STATED THE MATERIALS AT THIS SITE ARE PROVIDED “AS IS” WITHOUT ANY EXPRESSES OR IMPLIED WARRANTY OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, INTELLECTUAL PROPERTY, OR FITNESS FOR ANY PARTICULAR PURPOSE. IN NO EVENT SHALL LITTLE CRITTER COMFORTS OR ITS AGENTS OR OFFICERS BE LIABLE FOR ANY CONSEQUENTIAL, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR SPECIAL DAMAGES WHATSOEVER ARISING OUT OF OR CONNECTED WITH THE USE/MISUSE OF ANY PRODUCTS (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF SICKNESS, INJURY, OR DEATH) OR ARISING OUT OF THE ABILITY OF OR INABILITY TO USE THE PRODUCTS PURCHASED.

When you purchase products from Little Critter Comforts you agree and acknowledge that it/they shall be used at your own risk and that you have assessed any individual risks for your particular pet before purchasing. You agree and acknowledge that it is every customer’s responsibility to research their pets needs and you are purchasing with full knowledge of what is safe for your individual pet. You agree and acknowledge that all the products from Little Critter Comforts are constructed for use by small animals and are NOT INTENDED FOR CHILDREN OR ADULTS.

Little Critter Comforts - Building Custom Wooden Products for Dwarf Hamsters, Syrian Hamsters, Chinese Hamsters, Gerbils, Mice, Rats, Guinea Pigs, Chinchillas, and other small animals.